Shipping policy


Orders are processed and shipped within 48 hours.


Customer satisfaction is extremely important to us. If you wish to make an exchange, please write to us at Items must be returned within 14 days of purchase. The item must not have been washed and must have the original tags. Shipping is your responsibility.

MY FREESYA is not responsible for lost or damaged items during the return process. We recommend that you use a secure shipping method with a tracking number.

We reserve the right to refuse a refund if an item is not in new condition or is not packed in its original box.

NOTE: We do not exchange or refund final sales.


You must contact us at within 14 days of purchase.
We will provide you with packaging and shipping instructions. If the item is defective, we will offer a replacement or a refund of the item's price - the cost of returning the item is at your expense.