Return and refund policy

We operate a 14-day return policy, which means you have 14 days to request a return after you have received your item.

To be eligible for a return, the item must be in the same condition as you received it, unused or unworn, with tags and in the original packaging. You will also need the receipt or proof of purchase.
If you wish to return a product, please contact us at We will let you know how to proceed.

You are responsible for the shipping costs for the return. If the return is accepted, we will provide you with instructions on how and where to send the package. Items returned without a return request will not be accepted.

You can always contact us for all questions about returns at
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can assess and resolve the issue.
Exceptions/non-returnable items
Certain types of items cannot be returned, including perishable items (e.g. food, flowers or plants), customized products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or comments about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted, make a separate purchase of the new item.
EU 14-day right of withdrawal
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As above, your item must be in the same condition as you received it, unused or unworn, with labels and in the original packaging. You'll also need the receipt or proof of purchase.
We will notify you once we have received and verified your return and let you know if the refund is approved or not. If the refund is approved, your money will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and settle the refund.
If more than 15 business days have passed since we authorized your return, please contact us at