FREQUENTLY ASKED QUESTIONS
What payment methods are accepted on your website?
A: We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Klarna and iDeal.
1: What are the shipping costs?
A: Shipping costs are free of charge.
2: What is your return policy?
A: We accept returns within 14 days of receiving your order, provided the goods are in their original condition. Please see our "Return and refund policy" for more information on how to do this.
3: How long does it take to receive my order?
Answer: Delivery time depends on where you live and which shipping method you choose. Generally, orders are shipped within 24 to 48 hours after payment confirmation and arrive within 7 to 14 business days.
4: What is your privacy policy?
A: We take the protection of your personal data very seriously. Your data is handled in accordance with our privacy policy, which meets the highest standards of security and confidentiality. We do not sell or share your data with third parties without your consent.
5: How can I cancel my order?
A: If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, it may be difficult to cancel it. In that case, you will need to follow the return procedure to get your money back.
6: How can I contact your customer service?
A: You can contact us via our contact page on our website. There you will find our contact details and a contact form. Our customer service team is ready to answer all your questions and help you with any issues.
7: Do you offer a warranty on your products?
A: Yes, we offer a warranty on most of our products. The warranty period may vary from product to product. Details about the specific warranty for each product can usually be found on the product page itself.
A: We accept payments by credit card (Visa, Mastercard, American Express), PayPal, Klarna and iDeal.
1: What are the shipping costs?
A: Shipping costs are free of charge.
2: What is your return policy?
A: We accept returns within 14 days of receiving your order, provided the goods are in their original condition. Please see our "Return and refund policy" for more information on how to do this.
3: How long does it take to receive my order?
Answer: Delivery time depends on where you live and which shipping method you choose. Generally, orders are shipped within 24 to 48 hours after payment confirmation and arrive within 7 to 14 business days.
4: What is your privacy policy?
A: We take the protection of your personal data very seriously. Your data is handled in accordance with our privacy policy, which meets the highest standards of security and confidentiality. We do not sell or share your data with third parties without your consent.
5: How can I cancel my order?
A: If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, it may be difficult to cancel it. In that case, you will need to follow the return procedure to get your money back.
6: How can I contact your customer service?
A: You can contact us via our contact page on our website. There you will find our contact details and a contact form. Our customer service team is ready to answer all your questions and help you with any issues.
7: Do you offer a warranty on your products?
A: Yes, we offer a warranty on most of our products. The warranty period may vary from product to product. Details about the specific warranty for each product can usually be found on the product page itself.